Privacy policy

Privacy Policy

1. Introduction

Dutch Heritage Cosmetics respects your privacy and processes personal data carefully and in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have regarding your personal data.

By using our website or placing an order, you acknowledge and agree to the processing of personal data as described in this Privacy Policy.

2. Data Controller

Dutch Heritage Cosmetics

Olympia 2D
1213 NT Hilversum
The Netherlands

Email: info@dutchheritagecosmetics.com

Dutch Heritage Cosmetics is the data controller responsible for the processing of personal data as described in this Privacy Policy.

3. Personal Data We Collect

Depending on how you use our website, we may collect the following personal data:

Order Information

First and last name
Billing address
Shipping address
Email address
Telephone number
Order history
Payment information

Account Information

If you create an account:

Login credentials
Account preferences
Order history

Newsletter Information

When subscribing to our newsletter:

Name
Email address
Marketing preferences

Website Information

When visiting our website:

IP address
Browser information
Device information
Pages visited
Referring websites
Cookie data

4. How We Use Your Personal Data

We process personal data for the following purposes:

Order Fulfilment

Processing payments
Shipping orders
Providing customer support
Handling returns and refunds

Legal Obligations

Accounting
Tax compliance
Financial administration

Newsletters and Marketing

Sending newsletters
Informing customers about promotions and new products
Marketing campaigns, where consent has been provided

Website Improvement

Analysing website performance
Understanding visitor behaviour
Improving user experience

5. Legal Basis for Processing

We process personal data on the following legal grounds:

Performance of a Contract

When processing and delivering your order.

Consent

For example:

Newsletter subscriptions
Marketing cookies
Personalised advertising

Legitimate Interest

For:

Website analytics
Website security
Fraud prevention
Improving our services

Legal Obligation

For tax, accounting, and other legal requirements.

6. Sharing Personal Data

We never sell personal data.

We may share personal data with carefully selected service providers where necessary for the operation of our business.

E-commerce Platform

Shopify

Email Marketing

Klaviyo

Analytics and Advertising

Google Analytics
Google Ads
Meta (Facebook and Instagram)

Payment Providers

Shopify Payments
PayPal
Klarna
Google Pay
Apple Pay
iDEAL payment processors
Bancontact payment processors

Shipping Partners

DHL
GLS
PostNL

These service providers only receive the information necessary to perform their services.

7. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission where required.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

These technologies are used for:

Essential website functionality
Shopping cart functionality
Website analytics
Personalisation
Marketing purposes

Where required by law, we will request your consent before placing non-essential cookies.

You can manage cookies through your browser settings.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Certain records may be retained for longer periods where required by law.

10. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Rights

Under applicable data protection laws, you may have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time where processing is based on consent

Requests may be submitted to:

info@dutchheritagecosmetics.com

12. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.

For residents of the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

13. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

The most current version will always be available on our website.

14. Contact

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact us: