Frequently Asked Questions
Welcome to Stars R Us’ FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
Are your tallow products grass fed?
Yes, our tallow comes from 100% grass fed Hereford cows, that are protected by the State Forest Management, and are all year round allowed to walk freely, in nature, here in The Netherlands.
Are your herbal products organic?
Stars R Us sources the highest quality organic herbs whenever feasible and the vast majority of our apothecary is made up of organic herbs.
Are herbs safe for everyone?
The short answer is yes and no.
Herbs, just like pharmaceuticals, have contraindications. It’s always best to talk with a trained clinical herbalist before adopting a new herbal product, especially internally. Many herbs are inappropriate to use if you’re pregnant, breastfeeding, have preexisting conditions, or take pharmaceutical drugs.
That said, there’s almost always a safe herbal alternative that holds the actions you’re desiring. It’s just a matter of knowing which herb is appropriate for you.
If you have any questions about a particular herbal product, please just contact us with your question and we will get back to you as soon as possible. Your safety is our top priority.
Do you use parabens in your products?
No, never. Artificial fragrances disrupt the endocrine system so we advise avoiding them whenever possible. The scents found in Stars R Us' products are free from parabens, phthalates, lilial and lyral, they have not been tested on animals and are child labor free.
Can you guarantee there are no allergens in my product?
No, definitely not. Our products are manufactured in a facility that houses and produces products with hundreds of individual ingredients while also using shared equipment and tools. We do our best to sterilize these items before switching over to make a new product but we can not guarantee there has been no cross contamination.
Do you offer order cancellations, refunds, or exchanges?
No, unfortunately not. While we stand by our products and strive to give every customer a positive shopping experience, we are not offering cancellations, refunds, or exchanges at this time.
Didn't find what you were looking for? Feel free to contact us at any time!